Refund policy
Returns & Refund Policy
At Worldwide Solar Ltd, we are committed to providing high-quality products and excellent customer service.
Faulty, Damaged or Incorrect Goods
Please inspect your order as soon as it arrives. If any item is damaged in transit, faulty or incorrect, please notify us within 48 hours of delivery by using our Contact Us page.
Please include your order number together with photographs of the product and packaging. Once we have reviewed your claim, we will arrange a replacement, repair or refund where appropriate.
Your Right to Cancel
If you are purchasing as a consumer, you have the legal right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.
To qualify for a full refund, returned products must be:
- Unused and uninstalled.
- In their original packaging.
- Complete with all accessories, manuals and documentation.
Products that have been installed, connected to an electrical system, modified or used beyond what is necessary to inspect them may be subject to a deduction from any refund or may not qualify for cancellation where permitted by law.
Returning Goods
If you exercise your right to cancel, you are responsible for the cost of returning the goods to our warehouse unless the goods are faulty, damaged or supplied in error.
For products delivered by pallet or specialist freight, including solar panels, mounting systems and other oversized items, the customer is responsible for arranging and paying for the return transport unless the goods are faulty, damaged or supplied in error.
Customers are responsible for ensuring that returned goods are securely packaged to prevent damage during transit. We recommend using a tracked and insured delivery service, as you remain responsible for the goods until they are received at our warehouse.
Items That Cannot Normally Be Returned
- Products that have been installed or commissioned.
- Products damaged after delivery due to misuse, improper handling or incorrect installation.
- Special-order or customised products unless they are faulty.
Refunds
Once we have received and inspected the returned goods, we will process any refund due within 14 days using your original payment method.
Return Address
Bezos c/o Ogden Fulfilment Limited
Unit 2, Acre Park
Dalton Lane
Keighley
BD21 4JH
United Kingdom
Contact Us
Please use our Contact Us page if you have any questions regarding returns, refunds or your order.